How We Handle Information & Data

Privacy Policy

About Our Privacy Policy

1. Introduction

Welcome to our platform. We value your privacy and are committed to protecting your personal data. This Data and Privacy Policy outlines how we collect, use, disclose, and protect your information.

2. Information We Collect

2.1 Personal Data

We may collect various types of personal data, including:

  • Name and Contact Information: Email address, phone number, postal address.
  • Account Details: Username, password, preferences.
  • Transaction Data: Details about payments and purchases.
  • Usage Data: Information about how you use our website, products, and services.

2.2 Non-Personal Data

We may collect non-personal data such as:

  • Browser and Device Information: IP address, browser type, device type.
  • Usage Statistics: Time spent on our site; pages visited.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To deliver the services you request.
  • Improving Services: To understand how users interact with our site and improve our offerings.
  • Communication: To send you updates, newsletters, and other information.
  • Compliance: To comply with legal obligations.

4. How We Share Your Information

We do not sell your personal data. We may share your information in the following situations:

  • With Service Providers: Who assist us in operating our platform and providing services.
  • For Legal Reasons: To comply with legal obligations or protect our rights.
  • Business Transfers: In case of a merger, acquisition, or asset sale.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request access to your personal data.
  • Correction: You can request correction of inaccurate or incomplete data.
  • Deletion: You can request deletion of your personal data.
  • Objection: You can object to the processing of your personal data.

7. Cookies

We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

9. Changes To This Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on our website.

10. Contact Us.

If you have any questions or concerns about this Data and Privacy Policy, please contact us at:


Address: Unit 16, Cariocca Business Park, Sawley Rd, Miles Platting, Manchester. M40 8BB

Effective Date: June 25th 2024

There will always be a senior member of staff on the premises at any time. Alongside the senior member of staff there will also be at least one keyworker on site to support the Service Users and assist.

Our Staffing Arrangements

Contact Arrangements

We actively encourage service users to maintain current relationships and contact with their relatives, friends and representatives and develop new friends and associates, unless deemed not in the best

interests of the individual. All potential and current contact will be discussed with those involved, a suitable record maintained and reviewed as appropriate.

We are proactive in supporting service users to maintain family links where they exist, by facilitating home visits and encouraging relatives to visit. Service users who do not have relatives are supported to access advocacy services and develop friendships outside of their home.

Privacy and Confidentiality

Service users will always be treated with respect and consideration given to the need for privacy. We are sensitive to the fact that due to the nature of the service provided, it can often be harder to enjoy privacy, when compared to living totally independently. Simple procedures can make all the difference to a service user’s quality of life, such as;

    • Service users can lock their own personal areas
    • Always knock on bedroom doors and bathrooms before entering
    • Service users have privacy in reading mail or during telephone calls
    • Service users can dine and entertain privately, if they choose
    • Consultations with professionals will always be private, unless invited

When dealing with a service user’s personal information, whether in the form of knowledge and/or that kept on file, confidentiality is of paramount importance.

Divulging a confidence can have a very detrimental effect on a service user and any incidents or complaints will be dealt with by the Registered Manager

Complaints and Compliments

We recognise and support the right of all service users to complain about the service, if necessary. There are no restrictions upon issues for complaint and we guarantee that no reprisal will be taken against anyone who complains. As detailed in our Complaints and Compliments Policy, our complaints procedure allows for both informal and formal resolution of complaints and all service users are supported to follow the procedure when making a complaint.

The stages and process of making a complaint, as detailed in our policy, give the complainant ample opportunity and information to discuss the matter with members of the team, up to the manager and the expected response times and methods. Ultimately, should the complainant remain dissatisfied, they can contact the Commission for Social Care Inspection, the body responsible for the monitoring of our service, whose decision we will accept and implement. A written record of all complaints will be kept, including all outcomes.

It is always encouraging when someone is motivated enough to compliment a member of staff and the service. We openly welcome all compliments received and ensure they are passed on and recorded, as outlined in our policy.

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