Communication

£6.00

Course Description

Welcome to the Communicating Online Training Module. This course is designed to enhance your communication skills in healthcare settings. Upon completion, you will receive a Certificate of Completion and earn 1 CPD point.

The course duration is approximately 1 hour, and you will have 6 months from the date of purchase to complete the training.

Course Summary

This module covers essential communication skills, including verbal and non-verbal communication, written communication, and handling challenging conversations. It also explores the role of technology in communication, ensuring confidentiality, and effective teamwork.

Who Is This Course For?

This course is suitable for:

1. Healthcare professionals looking to improve patient communication

2. Nurses and midwives seeking CPD accreditation

3. Medical staff handling sensitive patient interactions

4. Anyone involved in healthcare communication and patient care

Course Contents

1. Introduction to Effective Communication
- Importance of communication in healthcare
- Impact on patient care and outcomes

2. Verbal Communication Skills
- Active listening techniques
- Clear and concise language
- Empathy and appropriate tone

3. Non-Verbal Communication Skills
- Body language and facial expressions
- Eye contact, posture, and gestures

4. Written Communication Skills
- Writing clear and accurate patient notes
- Proper use of medical terminology
- Effective email and report writing

5. Communicating with Patients and Families
- Building rapport and trust
- Explaining medical conditions and treatments
- Addressing cultural and language barriers

6. Communication in Challenging Situations
- Handling difficult patients and conversations
- Communicating bad news with sensitivity
- Conflict resolution in healthcare settings

7. Team Communication
- Effective interdisciplinary communication
- Handover and shift change protocols
- Collaboration and information sharing

8. Confidentiality and Privacy
- Legal and ethical considerations in patient confidentiality

9. Communication Technology
- Use of Electronic Health Records (EHRs)
- Telehealth and video consultations
- Secure information sharing

Course Outcomes

By the end of this course, you will:

1. Understand the principles of effective healthcare communication.

2. Develop strong verbal, non-verbal, and written communication skills.

3. Apply techniques for handling challenging patient interactions.

4. Improve collaboration within interdisciplinary teams.

5. Ensure confidentiality and ethical considerations in communication.

6. Utilize communication technologies like telehealth effectively.

Frameworks & Standards

- It is necessary to complete 35 hours (35 Nursing CPD Points) of relevant CPD within the three-year period since your last registration renewal or since joining the register.

- Of these 35 hours (35 Nursing CPD Points), a minimum of 20 hours (20 Nursing CPD Points), should be dedicated to participatory learning, which involves engaging in activities that facilitate interaction with other professionals.

£6.00

Communication

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