Introduction to Attitude & Behaviour in Healthcare

Importance in patient outcomes and satisfaction

Role of professionalism in healthcare delivery

Self-Awareness and Personal Biases

Identifying biases and prejudices

Understanding and managing unconscious bias

Professionalism and Ethical Conduct

Code of conduct in healthcare practice

Confidentiality, privacy, and cultural sensitivity

Effective Communication Skills

Active listening and empathy

Verbal and non-verbal techniques

Building rapport with patients and colleagues

Empathy and Compassion in Healthcare

Understanding patient perspectives

Demonstrating compassionate, patient-centred care

Managing Challenging Situations and Conflicts

Handling difficult patients and families

Conflict resolution approaches

Self-care strategies and seeking support